Dara Black Heeled Sandals

The shoes that were sent did not have the metal on the heel as shown in the photos. I emailed the company and they did not respond. I called the company and they answered I told them the issue and they said they would call me back. They did not. I called again and left a message and they never called back. I still haven't worn the shoes. Hoping they call me and address the mistake. I have many of this brand shoes and they are nice, this is the first time I ordered from the company versus shopping in the store.