FAQ

Free Ground Shipping for all orders to shipping addresses in the United States excluding Alaska, Hawaii, U.S Virgin Islands, Puerto Rico, Guam, military and air force bases.

Due to nationwide shipping volume, you may experience a delay. We are keeping a close eye on all orders and will update you if we anticipate a change. We appreciate your patience.

 

UNITED STATES / 48 CONTIGUOUS STATES
We strive to get your merchandise to you as quickly as possible. The cost for shipping is FREE for your entire order in the 48 contiguous United States. Most orders are shipped the next business day after they are placed. We ship all orders in the continental US via UPS or USPS. Orders arrive within 3-7 business days unless Two Day or Next Day shipping was selected.

 

SHIPPING CONFIRMATION EMAILS
We will send you a shipping confirmation email when all or part of your order is shipped that will include the tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. 

 

SHIPPING CANCELLATIONS

If your order includes pre-order items, there is a small chance that certain preorders may be cancelled, based on demand.  You will receive a cancellation email if your order will not be shipped.

 

You will receive an order confirmation via email.

Please contact us immediately via email or phone to cancel an order. Once the order has been shipped out of our shipping facility, we are not able to cancel it. Most orders start processing within 20 minutes after they have been placed. In this case, we ask that you please wait until the order arrives and follow the return procedure.

Most orders are shipped the next business day after they are placed. We use UPS or USPS ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Pre-Orders will ship on or about the date mentioned on the product page, except in rare cases when pre-orders are not shipped because the order has been cancelled based on demand.

Please refer to the shipping confirmation email sent to you to view tracking number. 

If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. 

A Pre Order item is one that you are ordering before we have it in inventory. All preorders are charged on the 6th day since the order is placed. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item please contact us via email at returns@goodchoiceshoes.com. Once your order has been shipping from our shipping facility it may no longer be cancelled. There is a small chance that certain preorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled and usually reflects in 3-5 business days.

If you cancel the order, AfterPay will be notified and any upcoming installments will be cancelled/adjusted and all payments made up until that point will be refunded.

A preorder is an item sold for the first time on our website. Be among the first to wear these hot new styles! Orders will ship on or about the date mentioned on the product page. A backorder is a product which we currently don't have in stock but we are accepting new orders for it and, just like preorders, will ship on or about the date mentioned on the product page. All preorders and backorder items are charged on the 6th day since the order is placed. There is a small chance that certain preorders or backorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled and usually reflects in 3-5 business days.

You may click the search icon in the upper right corner of every webpage. Then click on the word "Search" that shows in the bar and type in what you would like to find. You can use the search by a style name or category.

We accept Visa, MasterCard, American Express, Discover, PayPal. We do an authorization when the order is placed to verify that the funds are available. 

All orders in the continental USA ship via UPS and USPS ground unless Two Day or Next Day shipping options were chosen at checkout for an additional fee.

Shipping within the continental USA is a flat fee of $8.95 per order. Express shipping options are available only in the continental USA for Two Day delivery at $18 per order or Next Day for $30 per order. Express Shipping orders must be placed by 1:00pm EST.

Most orders are shipped the next business day after they are placed. We use UPS and USPS ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Pre-Orders will ship on or about the date mentioned on the product page, except in rare cases when pre-orders are not shipped because the order has been cancelled based on demand.

No, we cannot ship to P.O. Boxes. We ship everything via UPS and USPS & need a street address.

We currently only ship to the United States of America excluding Alaska, Hawaii, U.S virgin Islands, Puerto Rico, Guam, military and air force bases. 

At this time we can only have one shipping address per order.
However, you may place multiple orders.

We gladly accept returns of UNWORN merchandise within 14 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. 

* Return or exchange via mail: You can either print a shipping label and drop off at dropoff location. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. 

 

You may obtain return authorization by emailing us at retuns@goodchoiceshoes.com. You will then be able to print a prepaid return shipping label. You may drop the package at any dropoff location. We gladly accept returns of unworn merchandise within 14 days of delivery. This excludes clearance items which may not be returned or exchanged.

The usual turnaround time is 1 - 2 weeks from the day you give the package to UPS or USPS until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you.

Once your return has been processed, we will notify AfterPay. AfterPay will then refund you the installments paid up until that point and cancel or adjust the remaining payments. 

If you receive damage or defective items, please notify us immediately via email at retuns@goodchoiceshoes.com and we will send you a return label. As soon as the item is received back a full refund will be issued.