FAQ — Shipping, Returns & Sizing
Shipping
What does shipping cost?
Shipping is calculated at checkout based on your order and delivery address. You'll see the exact cost, and any available delivery options, before you pay.
Where do you ship?
We ship to the United States only, excluding Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico, Guam, and military and air force bases. We cannot ship to P.O. Boxes — we use UPS and USPS and need a street address.
When will my order arrive?
Standard delivery is 3–5 business days. We ship Monday to Friday. Orders received before 1PM Pacific normally ship the same day, though this isn't guaranteed. Orders received after 1PM Pacific on Friday ship the next business day. We can't ship until your payment is processed.
Will I get a tracking number?
Yes. We send a shipping confirmation email with a tracking number for every shipment. If your order ships in more than one parcel, you'll get an email for each.
Can I ship to more than one address?
One shipping address per order. You're welcome to place multiple orders.
Returns and refunds
What is your return policy?
You have 30 days from receiving your order to request a return. Items must be unworn and unused, with tags, in their original packaging, with proof of purchase. A return fee of $8.99 is deducted from your refund once we receive the order. Final sale items and gift cards can't be returned.
How do I start a return?
Log in to your account and request a return, or email us at info@goodchoiceshoes.com. Once approved we'll send you a return label. Items sent back without requesting a return first will not be accepted.
How long do refunds take?
Usually 1–2 weeks from the day you hand the package to UPS or USPS until it's checked in at our warehouse and the refund is issued. Refunds go to your original payment method. Your bank or card issuer may take a few days more to post it.
What if my item arrives damaged or wrong?
Inspect your order on arrival and email info@goodchoiceshoes.com straight away. We'll send a return label and make it right — the return fee does not apply to damaged, defective or incorrectly shipped items.
Sizing and fit
What size should I order?
GC Shoes run US women's sizes 6–10 including half sizes, on a standard (B) width. Our styles are true to size. If you're between sizes, order up. See the size chart and fit guide for US/UK/EU conversions, how to measure your foot, and fit notes for each style.
Do you offer wide widths?
Not currently, but our adjustable styles — velcro strap wedges, buckle footbed sandals and elastic-band designs — give you room to adjust across the instep.
Orders and payment
How do I know my order went through?
You'll receive an order confirmation by email. If it doesn't arrive, check your spam folder before contacting us.
Can I change or cancel my order?
Contact us immediately by email or phone. Most orders start processing within 20 minutes, and once an order has left our facility we can't cancel it — you'd need to wait for it to arrive and then request a return.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay and Amazon Pay. We authorise the card when the order is placed to verify funds are available.
What if an item is out of stock after I order?
If we can't fill your order we'll notify you by email and your payment method will not be charged.
What is a pre-order?
A pre-order is an item you're buying before it reaches our warehouse. It ships on or about the date shown on the product page. Pre-orders are charged on the 6th day after the order is placed. A small number of pre-orders are cancelled based on demand, in which case a refund is issued the same day and usually clears in 3–5 business days.
How do I find a specific style?
Use the search icon at the top of any page. You can search by style name (Kimora, Dafni, Tokyo) or by category (wedges, flat sandals, booties).
Still need help?
Email info@goodchoiceshoes.com or call +1 (732) 369-3899, Monday to Friday, 11:00am–4:00pm EST.
